Craw-Kan FAQ

	On this page, you will find answers to some of our most frequently asked questions. If you want a little more explanation or have another question, feel free to call our Internet tech support number. We will be glad to help!

		Questions
	Email
	I can't get my computer to receive email, or won't receive all my email.
	I keep receiving the same emails every time I check my email.
	I don't know my logon name and password for my email account.
	When I send an email to an address I am sure is working, the message is returned to me with an invalid address error.
	How can I check my Craw-Kan email when I am not at home?

	General
	How do I know how much time I have used this month on ckt.net?
	How do I change my password?
	I know my user name (logon) is correct, but I still cannot connect to ckt.net.

	Connection
	I can find www.ckt.net, but I cannot find any other web address.
	Which telephone nunmber should I use to connect to www.ckt.net?
	It takes over a minute to connect to www.ckt.net.

Answers

Email

Can't receive my mail
This usually occurs when you have built up an excess of mail in your server's mailbox. There are several solutions for this problem. If you haven't checked your mail in a few days, your box could have an abundance of messages in there. It is also possible that you have one large message (usually has a file attachment) First try receiving all your mail. It seems like this will take forever (over 30 minutes or more) in most cases you can receive everything. Depending on how much mail you have, and your connection speed, will determine the amount of time to receive it. If this doesn't work contact the Internet Helpdesk.

I keep receiving the same messages
This can occur when you don't receive all your mail as a whole. The mail server looks at like this "you either get it all or none". This protects your mail incase of a power failure while receiving your mail. If your computer times out while receiving your mail, due to large messages, it acts like you haven't received any of your mail. You will continue to receive these messages until your computer performs a full receive of all the mail in your mailbox at that time. Refer to the previous solution, or contact the Internet Helpdesk for further instruction.

Logon name and password
Your logon name and password for your E-mail is the same as your logon name and password to connect to CKT.NET. It is wise to keep this written down in a safe place. Helpdesk technicians can tell you what your logon name is and provide you with a new password, but do not have access to your original password. If you change the password for your connection to CKT.NET, you must change it for your E-mail account on your computer.

Invalid address error
Double check the address to be sure you are typing it in the correct format. Be sure there are no spaces or capitol letters in places they don't belong. Check to see if the Caps Lock Key on your keyboard is on. If you are sure the E-mail address is still active and the following solutions haven't worked, contact the Internet Helpdesk.

Craw-Kan email away from home
To receive your Craw-Kan email while you are away from your home PC, follow these few simple steps! First you need a computer with internet access. For Microsoft Outlook Express: Open up Outlook Express. Click on tools, and accounts. Click on add, and mail. You will be prompted to enter a display name and e-mail address. Enter this information the same way you would on your home PC. Click next after successfully entering each piece of info. Our mail server is a "POP3" server.

Incoming mail server: mail.ckt.net

Outgoing mail server: smtp.ckt.net
You will then be prompted to enter your user name and password. These are the same as what you use to connect with your home PC. Once you have entered all the preceding information correctly, you will be able to receive your mail!

General

How much time this month
On the CKT.NET home page Click on the "Usage Report" link. You will be prompted to enter your Logon Name and Password. You then have the option to view the monthly or historical report. The report will display all the usage for that Logon name from the 20th of the previous month to the present.

Password changed
All password changes must be done through the Internet Help Desk. Please contact the Internet Help Desk.

Connections

Can not connect
If you are sure you have entered the correct user name and password to connect to www.ckt.net, and are still unable to establish a connection, try one or all of the following:
Be sure your telephone line is plugged into the "line" jack on the back of your modem. Check to see if you have a dial tone on the line in question by plugging a telephone into the line. It could be possible your modem experienced a power surge from a close lightning strike. This can cause numerous problems with the function of your modem. There are other possibilities. If none of the above works, contact the Internet Helpdesk.

I only find www.ckt.net
It is possible your computer is experiencing DNS (Domain Name Server) problems. Check to see if you have the correct DNS numbers in your dial-up connection by going to: My Computer, Dial-Up Networking, Right click on the connection icon for CKT.NET, and select Properties, Click on the "Server Types" tab, and then click the TCP/IP Properties button. Be sure "Specify name server address" is selected. In the "Primary DNS Address enter the following: 216.49.224.10 In the "Secondary DNS Address" enter the following: 216.49.224.11 is also possible that CKT.NET is experiencing some form of technical difficulty. If so, a message will be posted on the home page. If none of the above works, contact the Internet Helpdesk.

What access numbers should I use
To avoid long distance toll charges after changing or upgrading the software you use to access CKT.NET. Be sure you have selected the telephone number that is a local call from your residence to access CKT.NET. Here are the current available access numbers.

620 724 8999	620 547 2109	620 756 4109
620 852 3079	417 525 6299	660 267 3509
620 643 7209	620 763 2079	620 857 4109
417 642 5598	620 347 8999	620 674 3109
620 829 5109	620 922 3809	913 352 8209
620 754 3409	660 832 4209	620 925 3209

Over a minute to connect to www.ckt.net
When connecting to ckt.net, a message window "Logging on to Network" appears on your screen for a prolonged amount of time. To fix this, Go to My Computer, and Dial-Up Networking. Now right click on the dial up connection for ckt.net, and select Properties. Under the dial-up properties, click on the Server Types tab. Look to see if there is a check mark next to "Log on to Network". If there is a check mark, click on the check mark to remove it.